FAQs

Here’s how you get started with Captura:

Step 1: Complete the Onboarding Form
Fill out a short form with your business info, goals, and phone number preference (whether you want to port your existing number or use a new number through Captura).

Step 2: Phone Number Setup & Verification Form
Once we review your onboarding form, you’ll receive a Phone Number Form to provide details needed for:

-A2P 10DLC verification (RECOMMENDED - required for all U.S. SMS numbers)

-Number porting (if you want your existing number inside the system, takes up to 30 days, mobile numbers only)

This information typically includes:

Legal business name

EIN or Tax ID

Business address

Industry category

Description of SMS usage

Step 3: Pay the $79 Setup Fee
After submitting the Phone Number Form, you’ll pay a one-time, non-refundable $79 setup fee. This covers:
✅ Account creation
✅ Phone number setup or porting
✅ A2P 10DLC registration & verification

Step 4: Strategy Call
We’ll schedule a session to review your campaign goals, message tone, current offers, and finalize your plan before launch.

Step 5: Activate Your Monthly Plan & Campaign Launch
Once your number is verified and your strategy call is complete, you pay your monthly subscription. Then your campaigns are set up and scheduled, and your missed call text back automation is live.

⏱ Most clients are fully set up within 7–14 business days after submitting the Phone Number Form. Your first paid month begins once setup is complete.

You have two options:

Option A: Use a number purchased through us – Quickest setup, included in your plan.

Option B: Use your existing business number – We can port or connect it to our system.

Important Details:

Whether you use a new number through us or port your own, the setup and carrier verification process usually takes about 7 days. We just need your business info (name, EIN, address).

Your $79 setup fee covers account creation, number setup or porting, and A2P verification.

Once setup is complete, you can:

-Send and receive SMS messages immediately.

-Use the LeadConnector app to view and reply to messages.

-Assign multiple users if needed.

Once your setup form is submitted, we create your private sub-account inside our platform:

Phone Number Set Up Assigned – Either your new Captura number or your existing number (porting/forwarding).

Dashboard Setup – You’ll have a sub-account to view messages, leads, and campaign performance.

Login Access – You’ll receive an email to create a password and log in via the free LeadConnector app (iPhone, Android, or desktop).

Go Live – Your system is ready to start sending and receiving messages. Missed calls automatically trigger text replies.

You don’t manage campaigns manually — we set it up for you. You only respond to incoming messages as needed.

Voicemail is great — but most customers won’t leave one.

When people call your business and get voicemail, they usually hang up and call your competitor. A Missed Call Text Back sends an instant text reply instead, letting them know you saw their call and you’ll follow up shortly.

This gives your business an immediate, personal touch and keeps potential customers from going elsewhere.

Here’s why it works better than voicemail:

-Instant engagement: Texts go out within seconds of the missed call.

-Higher response rate: Most customers open texts within 3 minutes.

-No extra work: The text is fully automated — you only reply if needed.

-Fewer lost leads: Keeps conversations alive that voicemail can’t.

In short: voicemail collects messages; Missed Call Text Back keeps customers from slipping away.

Option 1: Forward your existing number (recommended)

A new system number is created, and you forward missed calls to it

Works for landlines & mobile numbers

Fastest and easiest setup

Option 2: Port your existing number

Mobile numbers only

Takes up to 30 days

You existing number may be out of commission for length of time it takes to port

Only submit a Port Form if you choose this option (we'll send you the link)