Privacy Policy

Privacy Policy

Effective Date: 11/2/2025

1. Introduction

Captura Solutions, LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, retain, and protect information when you engage with our services, including via our website and any text/SMS/MMS messaging programs (Application-to-Person (“A2P”) communications).

2. Information We Collect

We may collect the following types of information:

Contact & identifier information: such as your name, email address, mailing address, and mobile phone number (if you voluntarily provide it).

Message metadata: such as time stamps, delivery status, responses, and interactions with our messages.

Preferences and consent status: records of your opt-in to receive text messages or other communications from us.

3. How We Use Your Information

We use your information for the following purposes:

To send you messages (including via SMS/MMS) for transactional, informational, or promotional purposes only after you have affirmatively opted in.

To administer and manage our communications program (including handling opt-outs or support issues).

To improve our services, customer experience, and the content of our communications.

To comply with legal obligations, enforce our rights, and protect against fraud and misuse.

4. Communications & Messaging Opt-In/Opt-Out

You will only receive text messages from us if you have consented (opted in) to receive them, for example by submitting your mobile number and agreeing to receive messages from us.

Message and data rates may apply. Message frequency varies.

To opt-out of receiving future SMS/MMS messages from us, reply STOP. After receiving your STOP request, we will cease sending you further messages (except as required by law).

For help or support, you may reply HELP, or contact us at [email protected].

5. Information Sharing & Disclosure

We do not engage in the sharing or selling of mobile phone numbers or opt-in consent data for marketing or promotional purposes. Specifically:

No mobile information will be shared with affiliates or marketing/promotional vendors for their own use.

Text messaging originator opt-in data and consent will not be shared with any other entities, except for aggregators or providers of the text message services (i.e., those vendors necessary to deliver the SMS/MMS service).

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any other entities, excluding aggregators and providers of the text message services.

We may disclose your personal information to subcontractors or service providers (such as customer-service support vendors or messaging platform providers) solely for the purpose of enabling or supporting our services.

6. Data Retention & Security

We maintain your personal information as long as it is necessary for the purposes described in this policy or as required by law. We employ appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

7. Your Rights

Depending on your jurisdiction, you may have rights including to access, correct, or request deletion of your personal information. You may also withdraw your consent to receive messages at any time by using the opt-out mechanism described above.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page with an updated “Effective Date”. We encourage you to review this policy periodically.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our messaging practices, please contact us at:
Captura Solutions, LLC

[email protected]
(330) 510 - 1305