Revised Terms & Conditions for Captura Solutions, LLC

Last Updated: [Current Date, 2025]

By purchasing any of our services, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

Captura Solutions, LLC (“we,” “our,” or “us”) provides AI-driven automation services. These include, but are not limited to, Custom AI Voice Agents, Omnichannel AI Chatbots (SMS, Web, Social Media), Lead Qualification Automations, and Knowledge Base Engineering. Each service package includes the features described on our website or proposal at the time of purchase.

2. Payments

All payments are due in full at the time of purchase. Service subscriptions are billed automatically on a recurring monthly basis. By subscribing, you authorize Captura Solutions, LLC to charge your account each month until cancellation. Prices (USD) are subject to change with 30 days’ written notice. Setup fees are one-time payments for the engineering and training of your AI’s "Knowledge Base."

3. Cancellations & Refunds

Because our services involve intensive custom AI training, knowledge base engineering, and technical setup, all setup fees are non-refundable. Ongoing monthly subscriptions may be canceled anytime. To avoid the next billing cycle, notice of cancellation must be sent via email at least 7 days before the next billing date. No refunds will be issued for partial billing periods. Upon cancellation, AI Agent access and all associated automations will be deactivated at the end of the current billing cycle.

4. AI Performance & Client Responsibility (The "AI Guardrail")

While our AI Agents are designed to be highly accurate, the Client acknowledges and agrees to the following:

Knowledge Base Accuracy: The Client is responsible for providing accurate business data, pricing, and policies. The AI Agent can only be as accurate as the data provided to it.

Monitoring: The Client is responsible for monitoring AI conversations. While the AI is designed to handle replies, the Client has the ability to "intervene" and take over any conversation.

AI "Hallucinations": AI technology is not perfect. Captura Solutions, LLC is not liable for "hallucinations" or instances where the AI provides information that is inconsistent with the Client’s intent, especially if the Client has not provided clear instructions in the Knowledge Base.

5. Compliance & SMS Regulations

The Client agrees to comply with all laws and regulations related to AI communication and SMS marketing, including TCPA, 10DLC registration requirements, and GDPR/CCPA privacy rules. Captura Solutions, LLC provides the tools, but the Client is responsible for ensuring their business use case is compliant with local laws.

6. Results Disclaimer

We do not guarantee specific revenue increases or conversion rates. The AI Agent is a tool to increase efficiency and speed-to-lead; however, final sales depend on the Client’s market, offer, and business reputation.

7. Intellectual Property

All custom-engineered AI prompts, "system instructions," and proprietary automation workflows remain the intellectual property of Captura Solutions, LLC. The Client is granted a license to use these systems only while maintaining an active subscription.

8. Phone Number Setup & Porting

System Numbers: We typically provide a dedicated System Number for AI Voice and SMS.

Forwarding: Clients may forward their existing business line to the System Number to trigger the AI Agent.

Porting: Mobile numbers may be eligible for porting (taking up to 30 days). Landlines are generally not eligible for porting.

9. SMS Usage & AI Processing Limits

All plans include a standard allowance for AI processing and SMS delivery. If a Client’s lead volume exceeds "typical small business use" (as defined by our platform providers), Captura Solutions, LLC reserves the right to adjust the monthly rate or request additional credits to cover the increased technical costs.

10. AI Reply Handling & Interactivity

Automated Interaction: Unlike traditional marketing, Captura does provide automated reply handling via AI.

Human-in-the-loop: The Client acknowledges that they should check their Lead Connector/GHL inbox daily. Captura is not responsible for leads that the AI qualifies but the Client fails to follow up with or fulfill (e.g., the AI books a job, but the Client doesn't show up).

11. Limitation of Liability

Captura Solutions, LLC is not liable for any missed leads, missed sales, or customer dissatisfaction arising from AI interactions. Our total liability shall not exceed the amount paid for the service in the month the issue occurred.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio.

13. Contact

For questions or support: 📞 330-510-1305 📧 [email protected] 🌐 www.capturahq.com