Terms & Conditions

Terms & Conditions

Last Updated: [11/14/2025]

By purchasing any of our services, you agree to the following terms and conditions. Please read them carefully.

1. Services Provided

Captura Solutions, LLC (“we,” “our,” or “us”) provides digital marketing and automation services including, but not limited to, SMS promotions, missed call text back automation, and lead nurturing campaigns.

Each service package includes the features described on our website or proposal at the time of purchase.

2. Payments

All payments are due in full at the time of first purchase unless otherwise stated. All payments are billed automatically on a recurring monthly basis using the payment method provided at checkout. By subscribing, you authorize Captura Solutions, LLC to charge your account each month until you cancel in accordance with our cancellation policy. Prices (listed in USD) may be subject to change with 30 days’ written notice. Payments are securely processed via Stripe and are non-negotiable.

3. Cancellations & Refunds

Because our services involve setup, automation, and marketing assets created specifically for your business, all sales are final once work has begun. If you wish to cancel before setup or onboarding begins, contact us within 24 hours of purchase for a full refund.

Ongoing service subscriptions may be canceled anytime, but no refunds will be issued for partial billing periods. Upon cancellation, your account access and automations will be deactivated at the end of your billing cycle. Please give notice of cancellation by email at least 7 days before next billing cycle.

4. Client Responsibilities

You agree to:

Provide accurate business and contact information.

Respond promptly to communication or approvals needed to perform services.

Comply with all laws and regulations related to SMS marketing and customer data (including TCPA and privacy rules).

5. Results Disclaimer

We do not guarantee specific results or revenue increases. Performance depends on various factors, including your business, offer, audience, and follow-up processes.

6. Intellectual Property

All templates, systems, and creative assets provided remain the intellectual property of Captura Solutions, LLC unless explicitly transferred by written agreement.

7. Phone Number Setup, Forwarding, and Porting Terms

7.1 Missed Call Text Back (MCTB) Number Configuration

Clients agree to select one of the approved phone number configuration methods for activation of the Missed Call Text Back (MCTB) service.

7.2 Forwarding an Existing Number to a System Number (Recommended)

Clients may maintain their current business phone number and authorize the creation of a new system-generated number for use within the platform.
The client agrees to:

Set up call forwarding from their existing business number to the system number.

Understand that automated missed-call text responses will be triggered only when a call is forwarded and registered as missed.

Maintain responsibility for managing their existing carrier plan.

This method does not require porting and is compatible with both landline and mobile numbers.

7.3 Porting an Existing Number

Clients may request to port their existing business number into the system, subject to the following terms:

Only mobile numbers are eligible for porting; landlines cannot be ported.

Porting may take up to 30 days depending on carrier processing and verification requirements.

Clients must continue active service with their current provider until the porting process is completed.

Required documentation (including ownership verification) must be submitted accurately and in full.

A port request form will be provided upon client selection of this option.

7a. SMS Marketing Number Usage

Clients acknowledge that a separate, dedicated phone number must be used for SMS marketing and promotional campaigns. This number is distinct from the number used for receiving business calls.

Clients agree that:

The SMS number is used solely for outbound or inbound marketing messages.

Their primary business line will continue functioning separately for voice call purposes.

Using a dedicated SMS number supports compliance, message deliverability, and campaign tracking.

8. SMS Usage and Message Limits

All Captura Solutions, LLC plans include a monthly allowance of SMS messages, covered in your plan price. This allowance is designed to accommodate typical small business use. If message activity exceeds normal limits or results in unusually high usage costs, Captura Solutions, LLC reserves the right to (a) temporarily pause campaigns, (b) request approval for additional usage, or (c) adjust the plan to reflect increased message volume. Captura Solutions, LLC manages and funds the SMS delivery costs on behalf of clients, ensuring campaigns run smoothly without interruption. No unexpected charges will be added without notice.

9. Account Access

If your plan includes a sub-account in our CRM platform (e.g., GoHighLevel), access will remain active while your subscription is current.

Access will be revoked immediately if your plan is canceled, expired, or payment fails.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from service use or nonperformance. Our total liability shall not exceed the amount you paid for the service in question.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Ohio.

12. Modifications

We reserve the right to update or modify these Terms & Conditions at any time. Updated versions will be posted on our website and are effective immediately upon posting.

13. Reply Handling & Customer Message Responsibility

13.1
Captura Solutions LLC provides outbound SMS marketing services, missed-call text-back automation, and platform access for sending promotional campaigns. However, we do not provide any form of manual or automated reply handling, customer service messaging, or conversation management on behalf of the client.

13.2
All inbound messages, replies, questions, requests, and conversations generated from SMS promotions, missed-call text-back flows, campaigns, or any communication sent through our system are the client’s sole responsibility to view, respond to, and manage.

13.3
Clients agree that they will be fully responsible for:

Responding to leads or customers who reply to any outbound SMS

Managing conversations inside their Lead Connector/GHL inbox

Handling customer complaints, questions, booking inquiries, or sales conversations

Following up with leads generated by the system

Ensuring compliance with relevant communication laws when responding

13.4
Captura Solutions LLC does not guarantee results or lead conversions, and makes no promise to reply to or engage with customers on your behalf.

13.5
Failure by the client to respond to messages in a timely manner may negatively affect campaign performance. The client acknowledges and accepts full responsibility for all lost opportunities resulting from lack of reply or follow-up.

13.6
Under no circumstances will Captura Solutions LLC be liable for:

Missed leads

Missed sales

Customer dissatisfaction

Legal issues arising from replies

Lost revenue due to unhandled inbound messages

All inbound communication is strictly the responsibility of the client.

14. Contact

For questions or support, contact:

330-510-1305

📧 [email protected]

🌐 www.capturahq.com